Return Policy

Sometimes it is possible that a bottle of wine has deteriorated between bottling and arrival at your door. If that has happened please contact us for a refund or exchange with information as to what was the problem with the wine.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange and we will arrange it promptly.
To complete your return, we require a receipt or proof of purchase. Contact us at sales@stonecutter.co.nz with your receipt number and information as to what has happened to your wine.

Refunds/Replacement
Once we have received your request for a refund or replacement, we will also notify you of the approval of it.If you are approved, then your refund/replacement will be processed. If refunded, a credit will automatically be applied to your original method of payment, within 10 working days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@stonecutter.co.nz

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Thank you for your understanding.